identification and prioritization of the tourism industry's target markets using multi attribute decision making approach in a fuzzy environment

نویسندگان

محمد رضا تقی زاده یزدی

استادیار مدیریت صنعتی، دانشکدۀ مدیریت دانشگاه تهران، تهران، ایران فاطمه باقری

دانشجوی کارشناسی ارشد مدیریت جهانگردی، دانشکدۀ مدیریت، دانشگاه تهران، تهران، ایران علیرضا دهقان

دانشجوی کارشناسی ارشد مدیریت صنعتی، دانشکدۀ مدیریت، دانشگاه تهران، تهران، ایران ناصر عبدی

دانشجوی کارشناسی ارشد جغرافیا و برنامه‎ریزی توریسم، دانشکدۀ جغرافیا، زاهدان، ایران

چکیده

tourism plays a very important role in the communities’ economic system development and therefore different countries compete to attract the international tourists, so marketing and specifically the issue of selecting target market are important. this study aims to identify the most important factors affecting iran's tourism industry target markets and prioritize these target markets. in this study, a fuzzy decision-making approach that includes fuzzy hierarchy analysis process (fahp) and a similar approach to fuzzy ideal (ftopsis) was used to prioritize target markets. also, the tourism experts identified and compared the influential factors on choices of target market. the results showed that using developmental analysis method in fahp may lead to wrong decisions. hence, in this study wang and chen method was used to calculate the indexes weight in fuzzy fahp. the final results of study illustrated that china ranks first and netherlands ranks last in the target markets.

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